JOB TITLE: Assistant General & Operations Manager
REPORTS TO: General Manager
FLSA STATUS: Salaried Exempt
APPLY TO: Kristina Smith, GM, email@example.com
The AGM/Operations Manager will report to the General Manager and be responsible for maintenance of facilities, grounds, equipment, and staff; in addition to having working knowledge of general manager functions as directed by the General Manager with other duties assigned as necessary. ESSENTIAL DUTIES AND RESPONSIBILITIES:
● Assist the GM in directing, supervising and scheduling of all aspects of the facility event operations, including the following departments: building and grounds, technical/IT services, public safety, security, custodial services, and parking departments.SUPERVISORY RESPONSIBILITIES:
● Implement facility rules, regulations, policies and procedures.
● Anticipate problems and appropriate solutions. Investigates, analyzes and resolves operational problems and complaints.
● Provide clear, concise and timely communication of directives to other departments.
● Assure facility readiness and smooth operation of events.
● Oversee maintenance of the physical plant and systems.
● Responsible for the master material safety data sheet (MSDS) log in the building.
● Serve as Manager on Duty as required.
● Manage subordinate supervisors in the following departments: housekeeping, maintenance, operations, engineering, carpenters, electricians, plumbers, technical services, public safety and security and/or parking.QUALIFICATIONS:
● Carry out supervisory responsibilities in accordance with policies and applicable laws.
● Responsible for interviewing, hiring, training employees, planning, assigning and directing work; appraising performances, rewarding, disciplining employees in conjunction with the General Manager.
● Ability to perform each Essential Duty/Responsibility satisfactorily. EDUCATION AND/OR EXPERIENCE:
● Ability to work nights, weekends, and holidays.
● Individuals should possess strong customer service skills.
● Attention to detail is required.
● Heavy lifting, accuracy, and speed are critical.
● Ability to be thorough in a limited time frame.
● Must be able to operate as part of a team.
● Must follow all show guidelines as set forth by the general manager or promoter of any and every event.
● Ability to meet the requirements in the following categories: Education and/or Experience, Skills & Abilities, Computer Skills, Other Qualifications, and Physical Demands.
● Bachelor’s Degree from an accredited college or university with a major in event management, sports management or maintenance engineering. SKILLS AND ABILITIES:
● Minimum of two years’ experience in supervising or management in a similar facility.
● Additional experience may be substituted for education.
● Supervisory experience preferred.
● Possess excellent organization skills.COMPUTER SKILLS:
● Ability to prioritize and handle multiple projects simultaneously.
● Possess good written and verbal skills.
● Have the ability to interact with all levels of staff.
● Possess strong customer service skills.
● Professional presentation, appearance and work ethic.
● Ability to work with internet and computer vendors.
● Ability to operate house sound.
● Ability to work with Visio and other design/drawing software.
● Ability to use a computer.
● Ability to operate and maintain tractors, assorted machinery and additional vehicles.
● Ability to work in an on-going construction zone, negotiating and working with construction workers as needed.
● Working knowledge of additional skilled trades and laborers and ability to supervise and/or negotiate rates and bills as necessary.
● Strong working knowledge of at least one of the following: event management, construction, ag/animal or skilled trade with the desire and ability to learn the remaining.
The APEX on a load in, load out, or event day is fast paced. Applicants must be able to work in a variety of noise environments (including loud and quiet), on a variety of surfaces including dirt, sand, concrete, gravel, and grass; around a variety of animals, with and around equipment and in all weather conditions. Applicants must be able to move quickly through the grounds and lift up to 75 lbs. The APEX, it’s applicants, and employees do not discriminate and allow entry to public events when proper entry methods are provided without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.EQUAL OPPORTUNITY EMPLOYMENT:
The APEX provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.VISION. MISSION. VALUES. CORE BEHAVIORS. WHAT WE LOOK FOR.
To enhance the way SWVA does events by offering unmatched facilities, expertise and customer service.
● BELONGING: We exist to offer quality entertainment to the citizens of Southwest Virginia and beyond, truly making it a community center where everyone can belong.VALUES Accountability
● ADAPTATION: We exist to provide a quality campus for a number of diverse activities including but not limited to: agribusiness, expos, concerts, and family friendly entertainment to stimulate Wythe County’s economy.
● SERVICE: We exist to offer the pinnacle of customer & event service to local and national promoters alike, all while attending to their attendee to ensure everyone’s success.
TeamworkCORE BEHAVIORS STEMMING FROM OUR VALUESACCOUNTABILITY:
I seek understanding of all of my job responsibilities.COMPASSIONATE SERVICE:
I represent information and data accurately and completely.
I take responsibility for closing skills gaps in order to perform my duties.
I own my mistakes, apologize, and make amends.
I do what I say I am going to do.
I take responsibility for our customer’s experience and our community’s experience. GENEROSITY:
I am both thoughtful and decisive; I keep my head on a swivel actively looking for those who may need help.
I am kind in all of my communication even when it is not reciprocated.
It’s not someone else’s responsibility it is my responsibility; I see and do without hesitation.
I live fully in my boundaries while respecting others boundaries.
I see the best in others and offer them my best.HUMOR:
I operate from an open mindset rather than being conspiratorial.
I show gratitude for my coworkers, additional staff and customers.
I stay out of comparison and competition with my coworkers.
I extend the most generous interpretation possible to the intentions, words, and actions of others.
I find the good in every adversity. TEAMWORK:
I value play and make time for it.
I make fun of situations and circumstances but not other people.
I practice joy.
I am responsible for the energy I bring to situations so I stay positive.
I talk to you not about you. THE THREE THINGS WE LOOK FOR
When overwhelmed, I ask for help and offer help when others are overwhelmed.
I recognize and congratulate others on their good work.
I lead my team by example.
I treat my coworkers with respect and compassion and respond accordingly.
ENERGY A positive attitude and the ability to sustain high levels of enthusiasm and effort.
INTELLIGENCE A high level of objective intelligence, critical thinking, common sense and curiosity.
NEED TO ACHIEVE The desire to always be learning, growing, and challenged; and the passion to help both the APEX and yourself to be successful.